Refund policy
RETURN POLICY
STANDARD RETURN POLICY
FOR ITEMS PURCHASED AT THIRTY1INC.COM, ALL RETURN REQUESTS MUST BE SUBMITTED WITHIN 15 DAYS FROM WHEN YOUR ORDER IS SHIPPED.
TO BE ELIGIBLE FOR RETURN AND EXCHANGE, THE ITEM(S) MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES.
IF ITEM(S) DO NOT MEET THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.
WE DO NOT ACCEPT RETURNS OF 31 PRODUCTS PURCHASED AT OUR RETAIL PARTNERS. PLEASE CONTACT YOUR ORIGINAL POINT OF PURCHASE.
ALL 31, COLLABORATION AND SALE PRODUCTS ARE FINAL SALE, NO EXCEPTIONS.
RETURN INSTRUCTIONS – DOMESTIC U.S. ORDERS
ALL DOMESTIC ORDERS PLACED AT FULL PRICE ON THIRTY1INC.COM ARE ELIGIBLE FOR RETURN AND EXCHANGE WITHIN 15 DAYS FROM THE DATE YOUR ORDER IS SHIPPED.
TO RETURN AND EXCHANGE YOUR ITEM(S) PLEASE CONTACT 31 CUSTOMER SERVICE AT RETURNS@THIRTY1INC.COM FOR INSTRUCTIONS.
EXCHANGES - FOR DOMESTIC U.S. ORDERS
ONLINE PURCHASES OF FULL PRICED ITEMS ARE ELIGIBLE FOR AN EXCHANGE WITHIN 15 DAYS FROM WHEN YOUR ORDER IS FULFILLED.
FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE. IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND.
EXCHANGES - FOR INTERNATIONAL ORDERS
INTERNATIONAL CUSTOMERS CAN SUBMIT AN EXCHANGE REQUEST BY CONTACTING INT-RETURNS@THIRTY1INC.COM WITHIN 15 DAYS FROM WHEN YOUR ORDER IS FULFILLED.
FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE.
ONCE YOUR EXCHANGE IS APPROVED AND PROCESSED A PREPAID RETURN LABEL WILL BE GENERATED AND PROVIDED TO YOU.
IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND.
REFUNDS
YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE WE HAVE ISSUED YOUR REFUND.
ONCE WE ISSUE YOUR REFUND, PLEASE ALLOW 10-14 BUSINESS DAYS FOR THIS TO APPEAR ON YOUR BANK STATEMENT. THE TIMING OF YOUR REFUND SOLELY DEPENDS ON THE DAY AND TIME YOUR REFUND TRANSACTION IS PROCESSED.
WE DO NOT OFFER STORE CREDIT OR GIFT CARDS, AND ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS. ORIGINAL SHIPPING COSTS PAID AT CHECKOUT ARE NON-REFUNDABLE.